A BIT ON HOW IT WORKS
When we receive your inquiry, we will review the comments and images and follow up by email within one business day to confirm and to address any special requests.
We will then send you the packing sleeve and pre-paid shipping label for your rug(s). Upon receipt, simply slide the rug in to the sleeve, tape up the ends, apply the label and drop it off at your local UPS store. We will cover the cost of shipping both ways. We require a minimum order of $75.
Upon receipt of your rug's arrival (usually within one week), we will confirm by email or phone and cover any areas of concern.
Cleaning takes about a week and if your rug requires any additional repairs, we'll let you know the estimated timeframe when we discuss your areas of concern.
Our goal is to make this as easy a process for you. We back our service with over 75 years of experience cleaning and repairing rugs. Thank you for putting your trust in Detroit Rug Restoration.
*** Customers in the Detroit metro area are welcome to have us pick up your rug(s) or drop them off at any Hagopian location... find us at OriginalHagopian.com